Terms & Conditions (In-person Training)
By registering with FLORAL TRAINING for a in-person attendance flower class or course, you agree to the following terms and conditions:
TERMINOLOGY
We will often refer to you, the student as: he/she, they/them, you/your, student/participant/attendant/attendee/delegate, etc.
We will often refer to Floral Training as: Us/we, our/ourselves, me/my, trainer/educator/teacher, Tangerine, with Tangerine, Floral Training with Tangerine etc.
INTELLECTUAL PROPERTY
All content developed for our courses have been developed by ourselves and is our intellectual property.
© 2022 Copyright to Floral Training with Tangerine – All rights reserved.
Our course/class/workshop content as well as any other content on our website, training material (printed or digital), presentation slides, content may NOT be distributed to others or sold to others or given away to others, or presented as their own or your own. This also means you may not use this course information as if it is your own. Distribution or selling of our content will lead to legal action against all individuals and / or companies involved. Content may not be scanned or photocopied without permission from the owner(s).
GENERAL
Only where classes are 3 days or longer or specifically stated so, will a certificate of attendance be issued upon successful completion of the class by the individual attending and where this individual attended all the days of that particular course in full.
You agree to attend and participate in the class at the event address, date and time as per the flower class you have selected. Please carefully note the course location you book.
You agree that you understand what type of course you are signing up for.
Space is limited and will be assigned on a first come first serve basis. We encourage early registration in order to confirm your spot.
If you are booking for multiple individuals or a group, please advise the others of these T&C as they will apply to everyone that attend our course/class/workshop.
Please note the class/course start time. Please arrive at least 20 – 15 minutes prior to the start time. It is imperative that we start on time and last minute arrivals disrupt the class and the flow of time and energy.
COURSE LOCATION
This is not an online course. You are required to travel to the venue every day at your own cost and to attend in person at the venue and address below or otherwise provided to you.
Once we have the final number of attendees we will book a venue (i.e. if we only have 5 attendees we can’t afford to hire a large venue and if we have more than 10 attendees for the in-person course then we will need a bigger venue).
Gauteng: We usually have the course either in Centurion or in Kempton Park.
Cape Town: We usually have the course either in Panorama or Durbanville.
Once the venue is booked you will be notified immediately via email. We do reserve the right to book a venue in a different area than the ones mentioned above – as it will depend on venue availability.
While you wait to hear what venue is being used, please make your bookings early and be assured that the course will go ahead and ensure that you have booked the course for your province, i.e. Gauteng or Western Cape. Waiting for the venue to be booked will result in no bookings and no course being run.
See our cancellation policy below – should we cancel the course you will receive a full refund.
PAYMENT
Payment reserves your spot – your first payment will secure your booking at this course. No payment will result in no booking.
If you are paying off, please keep to the instalment schedule you selected at the time of registration.
Generally we will ask for a first payment to hold your seat. This is not a deposit, it is the first payment towards your course.
Balance payments will be due monthly on the last day of the month in equal divided installments. With the final payment and full balance being paid no later than 10 days prior to the course/class start date.
Please pay on time to allow us time to procure all the supplies for your attendance for the course, pay venue fees, catering and finalise our flower orders for the course. Please see cancellation clause below, with regards to not making your final payment on time.
Our preferred method of payment is via Payfast online. Payfast is a secure and safe way to pay online. We never see your banking or card details as the payment is handled through payfast. Payfast accepts instant EFT, RCS Cards, Visa and Master Cards as well as some debit cards.
We also accept EFT payments (Tymebank) for people in South Africa. International students, please pay online.
IMPORTANT NOTICE: We do NOT accept cash payment in person or into our bank account. NO CASH DEPOSITS.
OUR CANCELLATION POLICY
Cancelling after your booking: There is a 7 days cool off period. The 7 days start on the day you register. Should you in those 7 days decide to cancel your booking, we will refund your payment.
Cancelling after the 7 days mentioned above: If you are cancelling after the 7 days following your registration, we have a no refund policy, regardless of your reason for cancelling or not showing up – there will be no refunds.
Bookings with no payment, will automatically be cancelled due to non-payment.
Where you are paying off your course/class, you must stick to the instalment schedule (one instalment per month, due on the last day of the month) , you may not stop-start payments. If you stop paying or if your full fee is not paid on time, we may cancel your booking with no refund. The full course fee must be paid in full no later than 10 days before the course/class start date.
No show: In the event where you have paid in full or only in part, and you did not arrive for the course or you did not pay the full course fee, there will be no refund and it will be viewed as a cancellation. The fees paid to date will be your cancellation fee.
Postponement: Should circumstances arise that result in us postponing the course/class ,we will offer the same course/class at a new future date – no refunds will be given. Please note that a postponed course is not a cancelled course – see below for cancelled courses.
We also reserve the right to make alterations to the structure of the course you registered for, to optimise the flow of the course, offer you a cost saving or for other operational reasons.
Course/class cancellation by Organisers: We reserves the right to cancel a course should we not be able to provide the service or should the venue not be able to provide the service. In such a case you will be refunded 100%.
PHOTO & VIDEO RELEASE
The participant consent that Floral Training with Tangerine has full and unrestricted publishing and user rights for any photographs (digital or print) and videos taken during the class/course by all participants as well as photos taken by employees/contractors/participants in which the participant’s image or any of my materials or art, either brought in or created/generated at the course, appears.
We will allow limited photo’s to be taken by participants as long as such photo’s are not holding up the class or disrupt the class. For Video see below.
VIDEO BY PARTICIPANTS
No videos may be taken during our flower classes by students/participants. This is not negotiable. Should a participant/course attendee be found creating video of our courses they will be asked to leave on the spot and no refund will be issued as the terms are clear.
RIGHT OF ADMISSION
Right of admission is reserved. As most of our classes/courses are held on private property, we will not tolerate any squabbling, rude, offensive or otherwise unacceptable behaviour towards the facilitators, trainers, venue owners, staff or other attendees. Our attendees are entitled to a safe, stress free and non-judgement environment and therefore we reserve the right to not accept bookings or to cancel bookings from people that are rude or offensive towards us or the services we are offering – there will be no refund.
If you are asked leave because of right of admission, there will be no refund.
LIMITATION OF LIABILITY
In the event of performance being effected or delayed by strikes. riots, lock outs, trade deputes, weather, epidemics, pandemics, major acts of God or any other cause not within the control of Floral Training by Tangerine or the venue hired for that specific course, it is agreed that we shall not be held liable for any loss or loss of trade or profit as a result of such cause.
Floral Training by Tangerine accepts no responsibility for loss of personal items, nor for personal accidents, injury or death, nor for losses or additional expense due to participant’s attending the flower class/course, while on the premises, entering the premises or leaving the premises or on their way to this flower class/course, or between booking and attending the class/course.
Floral Training with Tangerine, shall under no circumstances, be liable to any participant for indirect, consequential, incidental, punitive, or special damages, including but not limited to lost profits, even if it has been apprised of the likelihood of such damages occurring.
CATERING, FOOD AND REFRESHMENTS
We enjoy food and as such we have catering for snacks, lunch, tea & coffee, refreshments. You won’t go hungry! But there are some rules – these are the rules of the venue we hire:
Food and refreshments may not be taken home after the class/course.
Our venue does not have Halaal/Kosher kitchens, but these types of meals are ordered in. Please select your dietary requirements when booking and note the surcharges where applicable.
TOOLS, SUPPLIES AND FRESH FLOWER STOCK
Tools: Tools will be supplied for your use during the course. If needed please be willing to share with a participant next to you. These tools remain the property of Floral Training, please return them after use. Please use the tools only for their intended purpose.
Some courses will include a basic tools kit. The toolkit will only be yours to take home on the last day of the course.
Supplies: All supplies needed to complete the practical is included in the course price.
Fresh flower stock: We supply you with all fresh flower and foliage stock. Please note that stock we purchase for the class will be the same flowers for everyone, and will be flowers that is best suitable for the course type and content. Fresh flower stock will not be personalised per person.
YOUR FLOWER ARRANGEMENTS
You will be making flower arrangements during the course/class and these will be yours to take home at the end of the class/course.
CHILDREN
No children will be allowed at this course as the class environment, tools used, presentation style and class content are not suitable for children. Children may not accompany parents to the class/course.
SMOKING
The venue is non-smoking. If you are a smoker, please enquire about the area designated for smoking.
Please only visit the smoking area during the breaks to avoid class disruptions.
EXCLUSIONS
Where certain items are included/excluded from the course price, these items will be noted under the specific class/course.
- Travel & transport is always excluded.
- Accommodation is always excluded.
PRIVACY POLICY
We take your right, to keep the information you share with us private, very seriously! We will not share or sell or share your contact details or any other details we have collect from you during your interactions with us via sign-up forms, booking forms, registration forms, review forms, or any other means or methods.
COVID-19 POLICY
We follow all COVID-19 requirements and guidelines and as a double layer of safety, the venues we hire are also fully COVID-19 compliant.
Delegates hereby acknowledge that they will take the necessary self care measures to stop the spread of COVID-19.
Students last minute cancellations due to COVID-19 or any other pandemic or endemic or standard illness, please check our cancellations section above – we have a no refund policy with no exceptions. We will not be held liable for any losses as per our limitation of liability clause above.
Should a future pandemic lockdown situation arise for a booked course date the course will be postponed / moved to another date – check the course postponement clause above to see the procedure for course postponements vs course cancellations.