Terms & Conditions (In-person Training)
By registering with FLORAL TRAINING for a in-person attendance flower class, floral workshp or course, you agree to the following terms and conditions:
TERMINOLOGY
We will often refer to you, the student as: he/she, they/them, you/your, student/participant/attendant/attendee/delegate, etc.
We will often refer to Floral Training as: Us/we, our/ourselves, me/my, trainer/educator/teacher, Tangerine, with Tangerine, Floral Training with Tangerine etc.
Floral Training can also mean workshop/class/course.
In-Person means that you will attend in-person physically at the final address provided for the course.
INTELLECTUAL PROPERTY
All content developed for our courses have been developed by ourselves and is our intellectual property.
© 2022 Copyright to Floral Training with Tangerine – All rights reserved.
Our course/class/workshop content as well as any other content on our website, training material (printed or digital), presentation slides, content may NOT be distributed to others or sold to others or given away to others, or presented as their own or your own. This also means you may not use this course information as if it is your own. Distribution or selling of our content will lead to legal action against all individuals and / or companies involved. Content may not be scanned or photocopied without permission from the owner(s).
GENERAL
Only where classes are 3 days or longer or specifically stated so, will a certificate of attendance be issued upon successful completion of the class by the individual attending and where this individual attended all the days of that particular course in full.
You agree to attend and participate in the class at the event address, date and time as per the flower class you have selected. Please carefully note the course location you book.
You agree that you understand what type of course you are signing up for.
Space is limited and will be assigned on a first come first serve basis. We encourage early registration in order to confirm your spot.
If you are booking for multiple individuals or a group, please advise the others of these T&C as they will apply to everyone that attend our course/class/workshop.
Please note the class/course start time. Please arrive at least 20 – 15 minutes prior to the start time. It is imperative that we start on time and last minute arrivals disrupt the class and the flow of time and energy.
COURSE LOCATION
This is not an online course. You are required to travel to the venue every day at your own cost and to attend in person at the venue and address provided to you after booking.
We reserve the right to change the venue address should the class / course / workshop size be bigger than anticipated, we may need to change to a bigger venue to ensure everyone has a comfortable experience with us.
PAYMENT
Payment reserves your spot – your first payment (usually 50%) will secure your seat at the class/workshop/course. No payment will result in no booking. Also see our cancellation and refund policy below.
If you are paying off, please keep to the instalment schedule you selected at the time of registration.
Generally we will ask for a first payment to hold your seat. This is not a deposit, it is the first payment towards your class.
Please pay on time to allow us time to pay all expenses towards your attendance of this class, i.e. catering, printed manual, vases and other floristry supplies, flowers, etc. Please see cancellation clause below, with regards to not making your final payment on time.
Our preferred method of payment is via Payfast online. Payfast is a secure and safe way to pay online. We never see your banking or card details as the payment is handled through payfast. Payfast accepts EFT, Visa and Master Cards as well as some RCS Group Store Cards.
IMPORTANT NOTICE: We do NOT accept cash payments.
CANCELLATION & REFUND POLICY
Cancelling after your booking: For bookings made in advance there is a 7 days cool off period. The 7 days start on the day you register. Should you in those 7 days decide to cancel your booking, we will refund your payment. For last minute bookings made in the 7 days leading up to the class/workshop/course, there is no refund.
Cancelling after the 7 days mentioned above: If you are cancelling after the 7 days following your registration, we have a no refund policy, regardless of your reason for cancelling or not showing up – there will be no refunds. For last minute bookings made in the 7 days leading up to the class/workshop/course, there is no refund. The fee(s) already paid will serve as your cancellation fee.
Bookings with no payment will automatically be cancelled due to non-payment.
If you select making a 50% first payment, please note the due date of your second payment. The full class / workshop fee must be paid in full no later than 10 days before the class start date, or on the date stipulated during booking.
All fees must be paid in full before the course starts.
No show: In the event where you have paid in full or only in part, and you did not arrive for the course or you did not pay the full course fee, there will be no refund and it will be viewed as a cancellation. The fees paid to date will be your cancellation fee.
Postponement: Should circumstances arise that result in us postponing the course/class ,we will offer the same course/class at a new future date – no refunds will be given. Please note that a postponed course is not a cancelled course – see below for cancelled courses.
We reserve the right to make alterations to the structure/content of the course/workshop you registered for, to optimise the flow of the course, offer you a cost saving or for other operational reasons.
Course/class cancellation by Organisers: We reserves the right to cancel a course should we not be able to provide the service or should the venue not be able to provide the service. In such a case you will be refunded 100%. Note: The term cancelled means the course will not be postponed to a future date, it will not be hosted at all. If a course is postponed there is no refund, you must attend at the rescheduled date of that specific course. Money paid is not transferable.
PHOTO & VIDEO RELEASE
The participant consent that Floral Training with Tangerine has full and unrestricted publishing and user rights for any photographs (digital or print) and videos taken during the class/course by all participants as well as photos taken by employees/contractors/participants in which the participant’s image or any of my materials or art, either brought in or created/generated at the course, appears.
We will allow limited photo’s to be taken by participants as long as such photo’s are not holding up the class or disrupt the class. For Video see below.
VIDEO BY PARTICIPANTS
No videos may be taken during our flower classes by students/participants. This is not negotiable. Should a participant/course attendee be found creating video of our courses they will be asked to leave on the spot and no refund will be issued as the terms are clear.
RIGHT OF ADMISSION
Right of admission is reserved. As most of our classes/courses are held on private property, we will not tolerate any squabbling, rude, offensive or otherwise unacceptable behaviour towards the facilitators, trainers, venue owners, staff or other attendees. All our attendees and staff are entitled to a safe, stress free and non-judgement environment and therefore we reserve the right to not accept bookings or to cancel bookings from people that are rude or offensive towards us or the services we are offering – there will be no refund.
If you are asked leave because of right of admission, there will be no refund.
LIMITATION OF LIABILITY
In the event of performance being effected or delayed by strikes. riots, lock outs, trade deputes, weather, epidemics, pandemics, major acts of God or any other cause not within the control of Floral Training by Tangerine or the venue hired for that specific course, it is agreed that we shall not be held liable for any loss or loss of trade or profit as a result of such cause.
Floral Training by Tangerine accepts no responsibility for loss of personal items, nor for personal accidents, injury or death, nor for losses or additional expense due to participant’s attending the flower class/course, while on the premises, entering the premises or leaving the premises or on their way to this flower class/course, or between booking and attending the class/course.
Floral Training with Tangerine, shall under no circumstances, be liable to any participant for indirect, consequential, incidental, punitive, or special damages, including but not limited to lost profits, even if it has been apprised of the likelihood of such damages occurring.
CATERING, FOOD AND REFRESHMENTS
There will be an all day tea & coffee station, a mid-morning smack and light lunch.
Please select your dietary requirements when booking and note the surcharges where applicable.
There is a surcharge of R 150 for special dietary requirements. Excluding Hallaal/Kosher. If you have Hallaal/Kosher requirements, we will be in touch to discuss the options available.
Food and refreshments may not be taken home after the class/course.
TOOLS, SUPPLIES AND FRESH FLOWER STOCK
Tools: Tools will be supplied for your use during the class. If needed please be willing to share with a participant next to you. These tools remain the property of Floral Training, please return them after use. Please use the tools only for their intended purpose.
Supplies: All supplies needed to complete the practical is included in the class fee.
Fresh flower stock: We supply you with all fresh flower and foliage stock. Please note that stock we purchase for the class will be the same flowers for everyone, and will be flowers that is best suitable for the course type and content. Fresh flower stock will not be personalised per person.
YOUR FLOWER ARRANGEMENTS
You will be making flower arrangement(s) during the class/practical workshop and you may take your own creation(s) home at the end of the class/course.
Where attending a multiple day course, you may only take your creations home on the last day of the course/class/workshop.
CHILDREN
No children will be allowed at this course as the class environment, tools used, presentation style and class content are not suitable for children. Children may not accompany parents to the class/course.
SMOKING
The venue is non-smoking. If you are a smoker, please enquire about the area designated for smoking.
Please only visit the smoking area during the breaks to avoid class disruptions.
EXCLUSIONS
Where certain items are included/excluded from the course price, these items will be noted under the specific class/course.
- Travel & transport is always excluded.
- Accommodation is always excluded.
PRIVACY POLICY
We take your right, to keep the information you share with us private, very seriously! We will not share or sell or share your contact details or any other details we have collect from you during your interactions with us via sign-up forms, booking forms, registration forms, review forms, or any other means or methods.
COVID-19 POLICY
We follow all COVID-19 requirements and guidelines and as a double layer of safety, the venues we hire are also fully COVID-19 compliant.
Delegates hereby acknowledge that they will take the necessary self care measures to stop the spread of COVID-19.
Students last minute cancellations due to COVID-19 or any other pandemic or endemic or standard illness, please check our cancellations section above – we have a no refund policy with no exceptions. We will not be held liable for any losses as per our limitation of liability clause above.
Should a future pandemic lockdown situation arise for a booked course date the course will be postponed / moved to another date – check the course postponement clause above to see the procedure for course postponements vs course cancellations.
LEGAL DISPUTES
The Terms & Conditions above are binding and we will not entertain any disputes. Should you for any reason want to enter into a legal dispute with Floral Training, such dispute will be for your own account and you/the student will also be held liable for our legal fees we incur and we will also reserve the right to claim from you for our time invested in such a dispute.